Shipping & Returns

Thank you for choosing Linen Harbour. This Shipping Policy outlines the details regarding the shipping of our products to ensure a transparent and satisfactory shopping experience.

Shipping Information

Processing Time: Orders are typically processed and shipped within five business days from the date of purchase, excluding weekends and holidays.

Shipping Methods: We offer various shipping options, including standard and expedited services. The available methods and associated costs will be displayed at checkout.

Shipping Destinations: We currently ship to addresses within Australia only. If you are located outside of Australia, please get in touch with us for assistance.

Order Tracking: Once your order has been shipped, you may receive a shipping confirmation email containing a tracking number. You can use this number to track the status and location of your package.

Shipping Delays: While we strive to ensure timely deliveries, please keep in mind that shipping delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. We appreciate your understanding in these situations.

Returns and Exchanges Policy

At Linen Harbour, we want you to be satisfied with your purchase. If you are unsatisfied with your order, we offer a straightforward returns and exchanges policy.

 

• Returns

 

Eligibility: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within 14 days of receiving the item.

Return Process: To initiate a return, please contact our customer service at contactus@linenharbour.com.au  to obtain a return authorisation. You will be responsible for the return shipping costs.

Refunds: Once we review your return, we will let you know whether your refund has been approved or rejected. If approved, the refund will be processed to your original payment method.

 

• Exchanges

 

Eligibility: We only replace items if they are defective or damaged and unused. If you need to exchange it for the same item, contact us at contactus@linenharbour.com.au .

Exchange Process: To initiate an exchange, don’t hesitate to get in touch with our customer service at contactus@linenharbour.com.au to obtain an exchange authorisation. You will be responsible for the return shipping costs.

Contact Us

If you have any questions about our Shipping and Returns Policy, please contact us at contactus@linenharbour.com.au

Thank you for choosing Linen Harbour.